Refund policy

Last Updated: June 2025

Because every Wantara scarf is uniquely personalized for you, printed with your chosen message, image, or design, we are unable to accept returns on customized items. That said, we fully stand behind the quality of our products and will always make things right if something arrives defective or incorrect.

Return Policy

We do not accept returns on personalized scarves. All Wantara products are made to order and fully customized for each customer, which means they cannot be restocked or resold once produced.

  • Returns Accepted: No
  • Non-Returnable Items: All customizable scarves (our entire product range)
  • Exception: Exchange requests are accepted where the product arrives with a physical defect or an incorrect item is delivered. See the Exchange Policy below.

Exchange Policy

If your scarf arrives with a defect or we send you the wrong item, we will exchange it at no cost to you.

  • Exchanges Accepted For: Physical defects on the scarf or gift box, wrong item delivered, missing items in your order
  • Exchange Window: Within 7 calendar days of receiving your order
  • Wantara Covers Shipping: For exchanges resulting from a product defect, damage, incorrect item, or missing item, Wantara will cover all exchange-related shipping costs, including return shipping (where applicable) and delivery of the replacement item.
  • Customer Shipping Responsibility: No shipping charges apply to customers for exchange requests arising from our error, a defective product, damage, an incorrect item, or a missing item.
  • Exchange Processing Time: Up to 7 business days (Monday through Friday, excluding public holidays) from the date we receive and inspect the returned item

How to Request an Exchange — Step by Step

  1. Email us at mail@wantara.com within 7 days of receiving your order
  2. Include your order number, a description of the issue, and clear photographs of the defect or incorrect item
  3. Our team will review your request and respond within 1 business day
  4. Once approved, we will provide return shipping instructions
  5. Ship the item back as instructed. Once we receive and inspect it, your replacement will be dispatched within 7 business days

Refund Policy

We do not offer monetary refunds on any orders. Because all our scarves are custom-made specifically for each customer, we are unable to issue refunds once production has begun.

  • Refunds Offered: No
  • Alternative Resolution: Exchange only, for defective or incorrect items (see Exchange Policy above)
  • Exceptions: None. Our no-refund policy applies to all orders without exception.

If you have a concern about your order, please reach out before filing a dispute. We are always here to help and will do everything we can to find a fair resolution.

Order Cancellation Policy

Because production on your personalized scarf begins quickly after your order is placed, our cancellation window is limited.

  • Cancellations Accepted: Yes, within a strict time window
  • Cancellation Window: Within 12 hours of placing your order
  • How to Cancel: Email mail@wantara.com immediately with your order number and the subject line: CANCELLATION REQUEST
  • After 12 Hours: Production on your scarf has very likely started. We are unable to cancel or make changes to your order after this point.
  • Cancellation Fees: None — cancellations within the 12-hour window are completely free of charge

We strongly recommend double-checking all personalization details — text, spelling, images, and size — before completing your purchase. Changes and cancellations are not possible after the 12-hour window has passed.

What to Do If Something Goes Wrong

Item Arrived Damaged

If your item arrives damaged, contact us at mail@wantara.com within 7 days of delivery. Include your order number, a brief description of the issue, and clear photos of the damage. We will review your case and arrange an exchange at our cost.

Wrong Item Delivered

If you receive an item different from what you ordered, contact us at mail@wantara.com within 7 days of delivery. Include your order number and photos of the item received. We will send the correct replacement at no additional cost to you.

Missing Items in Your Order

If part of your order is missing, contact us at mail@wantara.com within 7 days of delivery. Include your order number and details of what is missing. We will investigate and dispatch the missing item as quickly as possible.

Lost or Stolen Package

If your package has not arrived within the estimated delivery window, contact us at mail@wantara.com within 30 days of your order dispatch date. Include your order number, and we will open an investigation with the carrier on your behalf and work toward a resolution.

Please Note: We aim to respond to all email support requests within 24 hours on business days (Monday through Friday). For urgent issues, our 24/7 live chat is available on the website at any time.

Business & Contact Information

Address: Wantara Gifts, 23705 Vanowen St #135, West Hills, CA 91307, USA