Every Wantara scarf is custom-made just for you, so there are two stages to your delivery — processing and shipping.

• Processing Time: 3 to 5 business days (up to 5 to 8 business days during peak periods)
• Domestic Shipping (USA): Depends on the shipping method selected at checkout — Standard, Priority, or Express
• International Shipping: 10 to 14 business days for Europe; timelines for other countries are estimated at checkout

Your total delivery window is your processing time plus your transit time. Once your order is dispatched, you will receive a tracking number via email so you can follow your package every step of the way.

Yes, absolutely. That is exactly what Wantara is all about. You can have your own words, message, or image printed directly onto your scarf. Every piece is made uniquely for you and comes presented in a luxury gift box — ready to give or keep.

Simply enter your personalization details at the time of purchase. Please double-check everything carefully before completing your order, as changes cannot be made after the 12-hour cancellation window.

If your scarf or gift box arrives with a physical defect, we will exchange it at no cost to you. Here is what to do:

• Email us at mail@wantara.com within 7 days of receiving your order
• Include your order number, a description of the issue, and clear photographs
• Our team will review your request and respond within 1 business day
• Once approved, we will arrange the exchange and cover all shipping costs on our end

You can cancel your order within 12 hours of placing it, completely free of charge. To cancel, email mail@wantara.com immediately with your order number and the subject line: CANCELLATION REQUEST.

After 12 hours, production on your scarf will have begun, and we are unable to cancel or make changes. We strongly recommend reviewing all personalization details carefully before completing your purchase.

Yes, we ship worldwide. International shipping costs are calculated based on package weight and will be displayed at checkout before you complete your purchase.

For customers in Europe, estimated delivery is 10 to 14 business days after dispatch. For other international destinations, delivery timelines vary by country and will be estimated at checkout.

Please note that customs duties, import taxes, and any fees charged by your destination country are the responsibility of the customer. Wantara does not cover these charges.

Yes, completely. Our website is protected by SSL encryption, which means all data you enter during checkout — including your personal and payment details — is fully encrypted and secure. We work with trusted, PCI-DSS compliant payment processors, and we never store your full card details on our servers at any point.

You can confirm our site is secure by looking for the padlock icon in your browser's address bar when visiting www.wantara.com.

Yes. Every Wantara scarf comes presented in a luxury gift box at no extra cost. It is part of every order, whether you are buying it as a gift for someone else or as something special for yourself.

If your package has not arrived within the estimated delivery window, contact us at mail@wantara.com within 30 days of your order dispatch date. Include your order number, and we will open an investigation with the carrier on your behalf and work toward a resolution as quickly as possible.

We do not offer monetary refunds. Because every Wantara scarf is custom-made specifically for you, we are unable to issue refunds once production has begun. All sales are final after the 12-hour cancellation window.

If your item arrives damaged, incorrect, or with missing parts, we will arrange an exchange at our cost. Please refer to our Return and Exchange Policy for full details.

Simply enter your discount code at checkout before completing your purchase. There is a dedicated field for it on the checkout page. Please note that discount codes cannot be applied after an order has already been placed, so make sure to enter yours before hitting the final confirm button.