FAQ

Click “Create Your Scarf,” “Start Designing,” “Shop Collection,” or the “Designs” tab. Choose a template, customize colors, size, text, add photos. Preview updates in real time. Takes 2–5 minutes.

Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Stripe. Secure SSL payments. No fees for US buyers.

Production: 2 business days after approval
Shipping: Standard 5–7 days | Express 2–3 days

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package in real time on our website or the carrier’s website

Check your account or contact support. If it’s our fault, we cover shipping or refund fully.

Contact support within 7 days with photos. We replace or refund within 48 hours after review.

Yes. Contact us before ordering. Rush fees may apply.

100% premium man-made pashmina, soft, lightweight, hypoallergenic. Size: 27 × 74 in (68 × 188 cm) with fringe.

Hand wash cold with mild detergent or gentle machine wash. Lay flat to dry. Do not bleach or tumble dry.

We use dye-sublimation printing—colors stay vibrant for years.

Custom scarves are final sale. Defects or printing errors are replaced or refunded. Always double-check your design.

Yes. Discounts start at 15 scarves; bigger orders get bigger discounts. Samples available for 25+ scarves (fee credited to final order). Logos, photos, and monograms allowed.

Single scarf: 3–4 weeks
Small bulk: 4–6 weeks
Large bulk: 6–8 weeks